FAQ

What is the resort fee and what does it include?
A $3.99 daily resort fee, plus tax, is applied to each hotel reservation and includes the following hotel services: high speed internet access (one voucher per room good for the length of stay*), local and toll free calls, airport shuttle service, valet parking, access to the fitness center, in room coffee, printing of boarding passes, along with a hotel coupon sheet with further savings on dining, gaming and shopping during your stay (one coupon sheet per room per stay).

*Access for additional laptops is available at $4.00, per laptop, per day and vouchers can be purchased at the front desk.
How many restaurants does CCR have?
We have seven great dining choices:
Do the hotel rooms have:
Alarm clocks?
Yes, and wake up service available through the hotel operator.

Cable TV?
Yes, we offer CBS, PBS, UPN, ABC, WB Network, The Weather Channel, FOX, WTBS - Superstation, NBC, Nintendo, pay per view movies and up-to-date road conditions.

Cribs?
Yes, at no additional cost.

Additional beds?
Yes, there is a charge per night.

Hair dryers?
All rooms have hair dryers.

Irons/Ironing boards?
Irons and ironing boards are available in every room.

Hearing Impaired rooms?
Yes.

Refrigerators?
Yes, there is limited availability and there is a charge per night.

Laundry Facilities?
Same day laundry and dry cleaning service is available.

Microwaves or stoves?
No.

Safes?
Safety deposit boxes are available at the casino cage and front desk.

TDD/TTY devices?
Yes, available at the front desk and on select pay phones.

Wheelchair accessible rooms?
Yes.

Wheelchairs?
Availability is very limited and based on a first come first serve. If a wheelchair is available there is a required deposit. Please contact the Bell Desk for further information. If it is pertinent that you have a wheelchair we suggest you bring your own.

Strollers?
No.
What is the charge for more than 2 adults in a room?
Hotel room rates are for 1 or 2 adults in a room. Each additional occupant 18 years and older is $10.00 per night plus tax. Washoe County room tax is 13.5%.
What is your check in or check out times?
Circus Circus Reno offers an 8:00 am check in for standard rooms, subject to room availability and excludes holidays and special events.

Check out is 12 noon.
How do I reach a hotel guest?
You can reach a hotel guest by dialing the hotel directly at 775-329-0711.
What is the gambling age?
The gambling age is 21 and valid identification is required.
How do I request a Win Loss Statement?
How old do you have to be to check into the hotel?
Because CCR is a gaming establishment you must be 21 to check in to a room.
Do you have childcare?
We do not provide childcare, but there are several licensed and bonded services listed in the phone book. Many advertise their services as available seven days a week, 24 hours a day.
What is your hotel cancellation policy?
We require a 48 hour notice prior to your arrival date for a full refund.
Do you allow pets in the hotel?
Pets, with the exception of assistance animals, are not allowed in the hotel. However, we do have a Dog Kennel available on property.
How may I receive a fax at the hotel?
CCR has a fax number at the Front Desk, it is 775-328-9652. There is a fee to send or receive a fax.
Do you provide transportation to and from the airport?
Yes, we have an airport shuttle.

The first shuttle leaves the hotel at 5:00 a.m.
The last shuttle leaves the hotel at midnight.
Shuttles run from the hotel every half hour on the hour and half hour.

The first shuttle leaves the airport at 5:15 a.m.
The last shuttle leaves the airport at 15 minutes after midnight.
Shuttles run from the airport every half hour on the quarter hour.

Service provided as part of the resort fee.
Do you have workout facilities?
Yes, we have a new facility, including strength training and aerobic equipment.
How do I reserve 10 or more rooms?
Please call our Group Sales Department at 1-800-894-3588 or email ccrsales@circusreno.com.com.
What is the average temperature in Reno?
Winter (December - February) - 50°
Spring (March - May) - 72°
Summer (June - August) - 86°
Fall (September - November) - 55°

All temperatures are given in Fahrenheit.
Does CCR have a wedding chapel?
Yes. The Chapel of the Sierra is a full service chapel to meet all of your wedding plans. We can also accommodate wedding receptions in our convention center, whether you're planning a party for 60 or 600. Please contact Andrea Beede at 775-328-9617 for more information.
Does CCR have parking?
Yes, we have over 3,000 free covered parking spaces.

Covered valet parking is also available. Service provided as part of the resort fee.
Do the rooms have a bathtub or a shower?
The rooms have a bathtub and shower combination with the exception of some accessible rooms which have a roll-in shower.
Can I request a donation from Circus Circus Reno?
Please visit our website at www.mgmmiragevoice.com for more information.
Sign up to receive news and offers »